The Importance of Staying Organised As a Service Advisor
Written by Joe Campo on Jan. 4th 2020
Staying organised as a service advisor doesn’t just include being on time with promised deliveries, it also includes the way you dress, the way your desk looks, the way you present them the paperwork and so much more.
Getting in the habit of keeping things in the same place to streamline processes and avoid wasting time looking for a hat tag or your stapler.
If you are thinking how do the two connect?
"2/5 customers you deal with in your daily work hours have at least once in their lifetime been messaged postponing the car pick up/delivery date due to some random excuse that just doesn’t make sense to the customer!"
In reality, though, it is more often than not the service advisor’s mistake for failing to make a phone call confirming a delayed pick up time.
Customers are aware of this and will begin to distrust any promises you make in the future as well they become very defensive when it comes to your recommendations having already seen signs of you being unorganized.
There is a psychology behind sales and customer relations and being charming is a bonus. The organization has a charm all its own. Being organized is a very interesting practice and people show interest and respect it subconsciously.
I can’t stress this enough, try it and see how it minimizes those simple human errors and makes things run so much smoother!